Privacy Policy

1. Information We Collect

We may collect the following types of information when you interact with our services:

• Personal Information: Such as your name, email address, and payment details, collected securely through our payment processors.
• Content: Media files, captions, and other content you provide for us to edit, schedule, and publish on your behalf.
• Usage Data: Information collected via cookies and tracking technologies, including Google Analytics and Meta Pixel, to help us improve our website and services.

2. How We Use Your Information

We use the information we collect to:

• Deliver and manage our social media content services.
• Communicate with you about your account, services, or support requests.
• Process payments securely via third-party providers (e.g., Stripe).
• Send you marketing communications, where permitted.
• Analyze website traffic and improve our services.

3. Sharing of Information

We do not sell or rent your personal information. We may share your information only in the following cases:

• Service Providers: With third-party tools we use, such as Stripe (payments), Google Analytics (analytics), Meta Pixel (advertising), and internal project management or communication tools.
• Client-Specified Tools: With social media scheduling platforms that you authorize us to use for your account.
• Legal Compliance: Where required by law or to protect our rights.

4. Data Security

We take data protection seriously. All information is handled using secure applications and industry-standard practices to prevent unauthorized access, disclosure, or misuse.

5. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations.

6. Your Rights

You have the following rights regarding your personal data:

• Access & Updates: At this time, users cannot directly update their data in our system.
• Deletion: You may request deletion of your personal information by emailing us at support@10xsocial.co.

7. Cookies & Tracking Technologies

We use cookies, Google Analytics, and Meta Pixel to analyze website usage and run advertising campaigns. You can manage cookie settings in your browser at any time.

8. International Users

As a company based in India, your data may be transferred and stored in India or other jurisdictions where our service providers operate.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date."

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

📧 support@10xsocial.co

📧 support@kaitsta.com (Parent company)